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Refund policy

Suvarna Food — Refund, Return & Cancellation Policy

At Suvarna Food, we take pride in delivering farm-fresh, premium-grade dry fruits and handcrafted festive hampers. Because our products are consumable food items, we adhere to strict hygiene and food safety standards. Please review our policy below regarding cancellations, returns, and refunds.

1. Order Cancellation Policy

  • Before Dispatch: You can request to cancel your order within 2 to 4 hours of placing it (or before it has been dispatched from our warehouse) by emailing us at 
    contact@suvarnafood.com or contacting our customer support with your Order ID. Upon cancellation before dispatch, a 100% refund will be processed immediately to your original payment method.
  • After Dispatch: Once an order has been handed over to our courier partner, it cannot be cancelled.

2. Returns & Replacements (Damaged, Defective, or Incorrect Items)

Due to the perishable nature of gourmet food and dry fruits, we do not accept returns for opened packs or subjective taste preferences.

However, your satisfaction is our priority. We gladly offer a free replacement or full refund if you encounter any of the following issues:

  • Damaged in Transit: The outer packaging or jar/pouch arrived broken or crushed.
  • Tampered / Broken Seal: The inner safety seal was unsealed or damaged upon delivery.
  • Wrong Product Received: You received an item different from what was ordered.
  • Quality / Freshness Defects: Manufacturing defect or expired item received.

📸 How to Report an Issue:

  1. Contact us within 48 hours of delivery at contact@suvarnafood.com .
  2. Please include:
    • Your Order Number & contact details.
    • Clear photos or a short unboxing video showing the damaged/incorrect product and outer shipping label.
  3. Our quality team will review your request within 24 hours and arrange a priority replacement or refund.

3. Non-Returnable Items

The following are strictly non-returnable:

  • Opened, partially consumed, or unsealed food products (for hygiene and safety reasons).
  • Products returned without original packaging or tags.
  • Customized/personalized corporate hamper orders (unless arrived damaged).
  • Gift cards and promotional/free items.

4. Refund Process & Timelines (Razorpay & Bank Settlement)

  • Once your return or claim is approved by our support team, your refund will be initiated immediately.
  • Prepaid Orders (Cards, Net Banking, UPI, Wallets): The refund will be credited directly back to your original payment source within 5 to 7 business days, depending on your bank's processing cycle.
  • Cash on Delivery (COD) Orders: Our team will reach out to collect your verified Bank Account / UPI ID details to transfer the refund amount via NEFT/UPI within 3 to 5 business days.

5. Need Assistance?

For any questions regarding returns, replacements, or order tracking, please reach out to us:

  • 📧 Email: contact@suvarnafood.com
  • 🕒 Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST